Legal
These terms govern your use of the RePrime website and app, and the solar, battery, and service agreements you enter into with us. Please read them before you place an order.
Last updated 12 August 2026 · Version 4.1
In short
We size and install a system, you pay for it under one of two plans, and we keep it generating. Savings figures are estimates, not guarantees. Subsidy amounts are set by the government, not by us. You can cancel free of charge until we place your equipment order.
By using reprime.energy, the RePrime app, or any service we provide, you accept these terms. If you place an order, the terms below apply alongside your signed plan agreement. Where the two differ, your plan agreement wins.
You must be at least 18 years old and legally able to enter into a contract in India. If you are ordering on behalf of a company, a housing society, or an institution, you confirm you are authorised to do so.
RePrime Energy Private Limited is registered in India and operates as an MNRE-empanelled vendor for rooftop solar. Our installations use ALMM-listed modules and BIS-certified balance of system. Registration details, empanelment scope, and the standards we work to are set out on our MNRE empanelment page.
Some work — scaffolding, civil strengthening, DISCOM liaison, and electrical connection — is carried out by subcontractors we appoint and supervise. We remain responsible to you for that work.
You need an account to track your deployment, view generation data, and pay milestones. Keep your login and OTP details to yourself; you are responsible for activity under your account until you tell us it has been compromised.
Give us accurate information. Sizing, subsidy eligibility, and load calculations are built on what you tell us about your roof, your connection, and your consumption. If that information is wrong, the design may need to change and costs may change with it.
Every number our calculator shows you — generation in kWh, monthly savings in ₹, payback period — is a modelled estimate. It is built from your location's irradiance history, your stated tariff and consumption, and the system we propose. Actual output varies with weather, shading, dust, tariff revisions, and how you use power.
A quote becomes binding only after a site survey and only for the validity period printed on it, normally 30 days. Prices before survey are indicative.
Where we publish a performance guarantee, the guaranteed figure and its remedy are stated in your plan agreement. Nothing on the marketing pages of this site is a guarantee on its own.
Under the purchase plan you own the system outright from the day it is commissioned. You hold the equipment warranties, you claim the subsidy in your name, and you decide when to add service cover.
Under the subscription plan RePrime retains ownership of the equipment for the term. You pay a fixed monthly amount, and monitoring, cleaning, repairs, and component replacement are included. At the end of the term you may extend, buy the system at its then residual value, or ask us to remove it and make good the roof.
You confirm you own the property or have the owner's and, where relevant, the housing society's written permission to install. You agree to give our crew safe access to the roof, the meter, and a power point during working hours on the scheduled days.
If the survey finds the roof needs strengthening, waterproofing, or shading removal before installation, we will quote that separately and wait for your approval. Timelines shift if approvals, material supply, or weather delay the work; we will keep the tracker in your app current.
We prepare and submit your subsidy application and your net-metering paperwork, and we track both in your app. The amount, the eligibility rules, and the disbursal timeline are set by MNRE and your DISCOM. We do not control them and cannot guarantee an outcome or a date.
Subsidy is credited directly to your bank account by the government after inspection and commissioning. Where a quote shows a price "after subsidy", the pre-subsidy amount remains payable to us on the milestone schedule.
Purchase-plan payments are released against verified milestones — booking, material dispatch, installation complete, commissioning. Each release needs field evidence in the tracker, so you pay only for work that has been done and checked.
Subscription payments are collected monthly by eNACH, AutoPay, or BBPS. If a payment fails we will retry and notify you. Sustained non-payment lets us suspend monitoring and service, and ultimately terminate the agreement and recover the equipment, after written notice.
Manufacturer warranties on modules, inverters, and batteries pass to you on the purchase plan and are held by us on the subscription plan. Our workmanship warranty covers mounting, cabling, and waterproofing for the period stated in your agreement.
Warranties do not cover damage from tampering, unapproved third-party work, structural failure of the building, force majeure, or use outside the design specification. Your asset passport in the app holds the serial numbers, install photos, and warranty documents you will need to make a claim.
You may cancel at no cost at any point before we place your equipment order, and any booking amount is refunded in full within 10 working days. After the order is placed, cancellation charges are limited to costs we have actually incurred — survey, design, restocking, and any completed civil work — and are itemised for you.
Once a system is commissioned, a subscription may be ended early on the notice and settlement terms in your agreement.
We are liable for loss caused by our negligence or breach, including damage we cause to your property while working on it. We are not liable for indirect or consequential loss, for shortfalls in generation caused by grid outages, shading that arises after installation, or events outside our reasonable control.
Except where the law does not allow it, our total liability under a plan is capped at the amount you have paid us under that plan. Nothing here limits liability for death, personal injury, or fraud.
These terms are governed by the laws of India. Talk to us first — most issues are resolved by our support team within a few days. If we cannot settle it, disputes go to arbitration by a sole arbitrator in Gurugram, Haryana, under the Arbitration and Conciliation Act, 1996, in English.
Nothing in this clause stops you from approaching a consumer forum or an electricity ombudsman where the law gives you that right.
We update these terms as the product and the regulations change. The version and date at the top always tell you which set is current. Material changes are emailed to account holders at least 30 days before they take effect.
Changes never alter the price, term, or guarantees in a plan agreement you have already signed.
Our team will walk you through any clause before you sign. Ask in plain language — you will get a plain answer.
