Legal
What we collect when you get a quote, buy a system, and live with it — why we need each piece, who sees it, and how you get it back or removed.
Last updated 12 August 2026 · Compliant with the DPDP Act, 2023
We never sell your data
Not to lead brokers, not to advertisers, not to anyone.
Stored in India
Primary storage and backups sit in Indian data centres.
Consent you can withdraw
Every optional permission is revocable in your account.
This policy covers reprime.energy, the RePrime app, our calculators, and everything we do on your behalf during a deployment — from the first sizing estimate to warranty claims years later. RePrime Energy Private Limited is the data fiduciary for that information.
It does not cover sites we link to, your DISCOM's own portal, or the national subsidy portal. Those have their own policies.
We ask for as little as the job needs, and we tell you at the point of collection why we need it.
If you apply for financing, we can pull bank statement data through an RBI-regulated account aggregator to speed up underwriting. This happens only after you approve a specific consent request that names the data, the purpose, and the duration.
You can revoke that consent at any time from the aggregator's app or from your RePrime account. Revoking it stops future pulls; it does not undo a loan decision already made by the lender.
Once your system is live, ReLink reads inverter, battery, and smart-panel telemetry: output, voltage, temperature, fault codes, and state of charge. We use it to show your dashboard, to catch underperformance early, and to schedule cleaning and maintenance.
Aggregated, de-identified generation data helps us improve sizing models and may be reported in industry summaries. Identifiable telemetry is never shared for advertising, and never shared with your DISCOM beyond what a connection or claim requires.
Only the parties a deployment actually requires, and only the fields they need: installation and civil partners, your DISCOM and MNRE for approvals and subsidy, lenders and insurers you have applied to, payment and eNACH providers, equipment manufacturers for warranty claims, and our cloud and support tooling.
Each is bound by contract to use the data only for the task we gave them. We also disclose information where a law, a court, or a regulator compels it. We do not sell or rent personal data.
Data is encrypted in transit and at rest, held in Indian data centres, and reachable only by staff whose role requires it. Access is logged. Identity documents sit in a separate restricted store with a shorter retention clock than the rest of your record.
If a breach affects your data, we will notify you and the Data Protection Board without undue delay, and tell you what was exposed and what to do about it.
Quote enquiries that do not convert are deleted after 24 months. Contract, invoice, and tax records are kept for eight years, as Indian law requires. Asset passport records — serial numbers, install photos, warranty documents — are kept for the life of the system plus two years, because you need them to make a claim.
Identity documents used for a subsidy filing are deleted once the claim is settled and the statutory audit window closes.
Under the Digital Personal Data Protection Act, 2023 you can ask us to:
Write to the grievance officer below or use the privacy controls in your account. We respond within 30 days and will tell you if a legal duty stops us from erasing something.
We use a small set of cookies to keep you signed in, remember a calculator you half-finished, and understand which pages help people decide. Non-essential cookies load only after you allow them.
See exactly what each one does, and change your mind, on the manage cookies page.
Our services are for adults. We do not knowingly collect data about anyone under 18, and we do not profile or advertise to children. If you believe a child's data has reached us, tell the grievance officer and we will remove it.
Any question, request, or complaint about your data goes to our grievance officer, who is required to acknowledge it within 72 hours.
Grievance officer, RePrime Energy Private Limited
privacy@reprime.energy
Sector 44, Gurugram, Haryana 122003
Response within 30 days, acknowledgement within 72 hours
Ask, and we will send you everything we hold in a readable file — no forms, no fee.
